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The Lodge at Jackson Village Hotel Rates and Policies
Our Accommodations ~
Guest Testimonials ~
Hotel Amenities Rates & Policies ~ Specials & Packages ~ Reservations The Lodge 2008 Rate Seasons
General Terms and Conditions
Deposit & Cancellation PolicyBecause we are a small upscale Lodge rather than a chain hotel, cancellations affect us significantly. We guarantee a room for each of our guests and never oversell our rooms as larger properties do. We strictly enforce our cancellation policy. Once you have secured your reservation with a deposit, if you must change it for any reason, there will be a non-negotiable $25 bookkeeping fee. If you cancel your reservation, we will gladly refund your deposit with at least 15 days full notice, less a $25 administration fee. If you must cancel within 14 days or less, we will gladly return your deposit as long as we are able to rent your room to another guest over the entire reserved period. We will make every effort to rent the room and return your deposit. For reservations made more than 14 days in advance, we take 50% of the amount due at the time of reservation for reservations of 2 days or more; 100% for one-night stays; 100% for reservations placed within the 14-day period prior to arrival. For reservations made more than fourteen days prior to arrival, we will charge the balance of your bill to your card 14 days before you arrive. We accept Visa, Mastercard and Discover. As a last resort, we will accept American Express with a 3.5% surcharge per payment. To pay cash at arrival, your payment will still be taken by credit card, but there will be a $5 charge for each voided card transaction. There are no refunds. Credit transactions are subject to a 5% charge per transaction. Rates are based on Double Occupancy. Children 17 and under stay free in parents room. Extra adult, cot, crib or airbed is $15 per night (usage/depreciation and linens fee).As a Hotel we have no control over the weather conditions, and therefore we can't allow cancellations due to poor weather. Vacancies caused by late arrivals or early departures due to any circumstances are considered to be a cancellation and you will be charged for each night reserved unless it can be re-rented for the entire time. Please note: There are no exceptions to our cancellation policy, whether it be for reasons of sickness, family or medical emergency, death in the family or weather, and as such, we recommend that you purchase Travel Insurance through Travelex, the travel protection website: www.travel-exinsurance.com 1-800-228-9792. Rates are subject to change without notice. All Specials and Packages must be requested at time of reservation to receive discount rate. (Specials and Packages rates are not retroactive once your reservation has been made). We do not accept AAA and do not discount our rooms. (In one year, 2007-2008, the cost of doing business has more than doubled. Electricity, food costs & workmen’s comp. have doubled; oil has tripled, cost of services has spiked, laundry costs have gone up by 1/3, salaries have increased and health insurance has gone through the roof! While we have not raised our rates to reflect this, neither can we offer discounts in such an economic time, and still deliver the same high quality our guests have come to expect, and on which we pride ourselves to deliver). Holidays and weekends may have minimum stay requirements. Check-in time is 3:00; Check out is 10 am. Early check-in and late check-outs can sometimes be arranged for an additional fee depending on daily occupancy. (Check-ins prior to 2 pm: $50; 2-3 pm: $20 extra. Check-out: 10-11 am: $20; 11-2: $50 extra; after 2 pm: daily room rate). Pre-arranged babysitting is available for $10 per hour for 1 child; $2 extra for each additional child (max. 4). Minimum babysitting fee/night is $25, which is charged at time of booking and is non-refundable if appointment is cancelled, but will go towards total cost of services provided if appointment is kept. Once placed, Polar Express Packages are non-cancellable, non-transferrable and non-refundable for either cash or credit. Smoking PolicyDue to our commitment to health & wellness, environmental sustainability and the requests of our guests, The Lodge is a totally Non-Smoking facility and environment. There is NO SMOKING in any of the rooms or public areas, the balconies or patios, or within 50’ of the exterior of the Lodge. If you must smoke, there is a designated smoking area at the north end of the Lodge in the iris garden, where you may sit on a bench to smoke, provided that you dispose of your butts in the specially provided container and not on the ground. A $200 clean-up fee will be assessed to any room in which the occupants have smoked, in either their room, or on their balcony or patio. The burning of candles is also strictly forbidden. For ambience, we can provide you with special LED candles, which create an authentic-but-safe romantic mood for your room.Pet PolicyWe are sorry but we cannot accept pets of any kind, and are unable to make any exceptions. However, we can help make arrangements for them to be boarded at a local kennel, if you need to bring them.Holiday time periods referred to above include:January 2008Tuesday January 1st New Years Monday January 21st Martin Luther King, Jr. Day February 2008 Thursday February 14th Valentine's Day Monday February 18th President's Day February 16-February 25 Vacation Week March 2008 Monday March 17th St. Patrick’s Day Sunday March 23rd Easter May 2008 Sunday May 11th Mothers Day Monday May 26th Memorial Day June 2008 Saturday June 14th Flag Day Sunday June 15th Father's Day July 2008 Friday July 4th Independence Day September 2008 Monday September 1st Labor Day October 2008 Monday October 13th Columbus Day Observed November 2008 Thursday November 27th Thanksgiving December 2008 Thursday December 25th Christmas Any reservation which includes these dates is considered a holiday booking and is subject to holiday terms and conditions. |
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